Solis AI App Privacy Policy - Australia
Effective Date: July 15, 2025
Solis Lawyers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Solis AI mobile application ("App").
Please read this Privacy Policy carefully. By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the App.

1. Information We Collect
We only collect the following types of information from or about you:
Personal Information You Provide Directly:
    - Account Information: When you create an account in the App, we may collect your name, phone number, email address, and other information related to account registration (e.g., username, hashed password).
    - Contact Information: When you submit a legal support request, we collect your name, phone number, and email address.
    - Legal Request Information: We collect information you provide regarding the objective of your request (e.g., Criminal Law, Migration Law, Family Law and subcategories) and the description of your case when you submit a request to Solis Lawyers.
    - AI Chat Content: Your conversations with the AI Assistant within the App may be stored to provide a better experience and improve our services.

2. How We Use Your Information
We use the information collected solely to enhance the customer experience and for the following purposes:

    - To Provide and Maintain the App: To allow you to create an account, log in, and use the App's functionalities, including the AI Assistant and submitting legal requests.
    - To Process Legal Support Requests: To forward your requests to Solis Lawyers and send you a confirmation email as well as a notification email to Solis management.
    - To Improve Our App and Services: To analyze how the App is used and develop new features, including the training and configuration of the AI Assistant.
    - To Communicate with You: To respond to inquiries, provide customer support, and send important notices related to our App or services.
    - To Ensure Security: To protect the App and users from fraudulent or malicious activities.

3. Disclosure of Your Information
Solis Lawyers commits not to share your user information with any third parties, including in legal matters. Your information will be used internally by Solis Lawyers to provide services and support you.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, provided that the recipient commits to adhering to this Privacy Policy.

4. Data Storage and Security
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Your AI conversations will be stored to provide chat history functionality and improve our services.
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
We commit to complying with data storage laws for user data according to global legal policies, Application Store regulations, and Solis Lawyers' internal policies.

5. Your Rights
Subject to applicable laws, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below.

6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy within the App or on our website. The "Effective Date" at the top of this policy will be revised accordingly.

7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Solis Lawyers Australia Vietnam
    - Email: contact@solislaw.com.au
    - Phone: (+84) 96 9810886
    - Address: Hai Au 1.62, Vinhomes Marina, Cau Rao 2, An Bien, Le Chan, Hai Phong
    - Website: https://solislaw.com.au