hearme - Customer Experience Management solution

LEADING MARKET

WITH GREAT CUSTOMER EXPERIENCE:

Customers become loyal and supporter
Employee engagement improved
Open-source code platform

Revenue Growth

18,6 %

Referral sales

31,1 %

Retention sales

3,0 %

STEPS TO IMPLEMENT CUSTOMER EXPERIENCE

Let start by strategy, process, workflow then continue by technology solution. Good implementation method brings maximum outcome.

BUILD CUSTOMER EXPERIENCE STRATEGY

PREPARE PROCESS, WORKFLOW, BUSINESS CULTURE

CHOOSE AND IMPLEMENT TECHNOLOGY SOLUTION FOR CUSTOMER EXPERIENCE MANAGEMENT

IMPLEMENT CUSTOMER EXPERIENCE MARNAGEMENT

BUILD CUSTOMER EXPERIENCE STRATEGY

PREPARE PROCESS, WORKFLOW, BUSINESS CULTURE

CHOOSE AND IMPLEMENT TECHNOLOGY SOLUTION FOR CUSTOMER EXPERIENCE MANAGEMENT

IMPLEMENT CUSTOMER EXPERIENCE MARNAGEMENT

REGISTER FOR EBOOK
Reference books about customer experience management and digital transformation for customer-centric strategy

IMPLEMENT CUSTOMER EXPERIENCE WITH EXPERTS

With highly skilled experts in customer experience management, we are completely dedicated to support and successfully implement customer-centrics strategy with our clients

STRATEGY CONSULTING SERVICES
Build best and suitable customer experience strategy with roadmap which fits business strategies

METHODOLOGY, PROCESS CONSULTING SERVICES
Consult good methodology, process for mesuring and managing customer experience

MONITORING SERVICES
We work with your CX team to provide analysis, monitoring and advising about the progress on customer experience management

HEARME TECHNOLOGY SOLUTION

Hearme is a comprehensive solution to manage Customer experience in entire Customer journey

Multichannel customer feedback
Kiosk; Email; Web; mobile; QRcode

International standard CX matrics
CSAT – Customer Satisfaction Score, NPS – Net Promoter Score, CES – Customer Effort Score

Real-time customer feedback and monitoring
Via web services, mobile app, data and feedback are constantly synced, controled. Get notification for bad feedback

System integration
Easy connection with business administration systems to boost data synchronization

Kiosk synchronized-device supplies
We provide Kiosk for collecting feedbacks physical-service location

Simple and quick implementation
With hearme Cloud service, just 2 easy steps (account registration and hearme software configuration) to have a full CX management solution

Why do you choose