success business
LEADING MARKET
WITH GREAT CUSTOMER EXPERIENCE:
Customers become loyal and supporter
Employee engagement improved
Revenue Growth
18,6 %
Referral sales
31,1 %
Retention sales
3,0 %
STEPS TO IMPLEMENT CUSTOMER EXPERIENCE
Let start by strategy, process, workflow then continue by technology solution. Good implementation method brings maximum outcome.
01
03
BUILD CUSTOMER EXPERIENCE STRATEGY
PREPARE PROCESS, WORKFLOW, BUSINESS CULTURE
CHOOSE AND IMPLEMENT TECHNOLOGY SOLUTION FOR CUSTOMER EXPERIENCE MANAGEMENT
IMPLEMENT CUSTOMER EXPERIENCE MARNAGEMENT
02
04
01
BUILD CUSTOMER EXPERIENCE STRATEGY
02
PREPARE PROCESS, WORKFLOW, BUSINESS CULTURE
03
CHOOSE AND IMPLEMENT TECHNOLOGY SOLUTION FOR CUSTOMER EXPERIENCE MANAGEMENT
04
IMPLEMENT CUSTOMER EXPERIENCE MARNAGEMENT
REGISTER FOR EBOOK
Reference book about customer experience management and digital transformation for customer-centric strategy

IMPLEMENT CUSTOMER EXPERIENCE WITH EXPERTS
With highly skilled experts in customer experience management, we are completely dedicated to support and successfully implement customer-centrics strategy with our clients
STRATEGY CONSULTING SERVICES
Build best and suitable customer experience strategy with roadmap which fits business strategies
METHODOLOGY, PROCESS CONSULTING SERVICES
Consult good methodology, process for mesuring and managing customer experience
MONITORING SERVICES
We work with your CX team to provide analysis, monitoring and advising about the progress on customer experience management
HEARME TECHNOLOGY SOLUTION
Hearme is a comprehensive solution to manage Customer experience in entire Customer journey
Multichannel customer feedback
Kiosk; Email; Web; mobile; QRcode
International standard CX matrics
CSAT – Customer Satisfaction Score, NPS – Net Promoter Score, CES – Customer Effort Score
Real-time customer feedback and monitoring
Via web services, mobile app, data and feedback are constantly synced, controled. Get notification for bad feedback
System integration
Easy connection with business administration systems to boost data synchronization
Kiosk synchronized-device supplies
We provide Kiosk for collecting feedbacks physical-service location
Simple and quick implementation
With hearme Cloud service, just 2 easy steps (account registration and hearme software configuration) to have a full CX management solution
Why do you choose
More than
500+
Customers
Feedback
2+
Million
Accounts
1000+  
BUSINESS APPLICATION
Suitable for many business sectors and different funtional team
BY BUSINESS SECTORS
Retail – supermarket
B2B
Hospital - Clinics
Hotel, resort
Public Services
Restaurants, Cafeshops
Spa & Salon
Bank and financial sector
BY FUNCTIONAL TEAM
Manufacturing industry (factories)
Market researches
CX management
Customer service
Human resource
Contact Info
Please contactto us with following information:
HEARME LIMITED COMPANY
Toong office, 3th Floor, 8 Trang Thi, Hoan Kiem Dist., Hanoi, Vietnam
contact@hearme.vn
+84 912 083 463
+84 24 6663 5539
What can we help you?
Personal names