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Account Registration

To begin using Hearme, you need to register an account on the website https://hearme.vn.

Currently, Hearme allows customers to register for a free account and provides an initial credit of 100 customer feedbacks.

New Account Registration

Visit: Registration

Fill in the required information, including:

After completing the information, click "Register" to finish.

hearme Account Registration

hearme Account Registration

Account Verification

After creating the account, the system will ask you to verify your email.

Once verified, the account will use that email to receive information from the system:

Note: Once the email is verified, it cannot be changed to another email address.

Password Security

Change password

To enhance the security of your account, it is advisable to periodically change your password. This practice helps protect your personal information and reduces the risk of unauthorized access.

Two-Factor Authentication

To enhance the security level of your account and prevent potential password breaches, if there are more than 3 consecutive failed login attempts, the system will send a warning email along with an authentication code for you to log in.

Email with authentication code

At this point, the login screen will display an additional field for entering the authentication code. You need to input the correct username, password, and authentication code to successfully log in.

Require for authentication code

If you still can't log in, you can proceed to create a new password using the following steps.

Forgot Password

In case you forget your password, you can recover it by selecting "Forgot Password" on the login screen.

Forgot Password

Enter the email address associated with your account and select "Reset your password."

Enter Email

The system will send an email for you to set up a new password. Click "Reset your password."

Email for new password

Set up a new password for your account, then click "Confirm" to complete the process.

Enter new password

Now, you have successfully created a new password.

System Configuration

1. Account Information

Update account information

Update account information

After successfully registering your account, make sure to update personal information such as address, email, phone number, website, and business sector.

2. Organization Information

Enter organization information access the organization listc

Select the organization and update information

Update organization information

Update organization information

To add a logo, go to the "Manage collection" section, create a new collection to contain the logo.

Manage collection -> Add new: Then upload the logo image.

Note: The logo size should be 400x190 (px). If no logo image is selected, the Hearme Station app will display the organization name.

Manage collection

Manage collection

Manage collection -> Add new collection

Add new collection

Add new collection

Naming a Collection name: Logo -> Add New. This will create a collection named "Logo," and you can then proceed to upload the logo to the system. Select the Logo collection: Logo -> Add New.

Upload image

Upload image

A window will open, select the image you want as the organization's logo.

Add Image to Collection

Add Image to Collection

Click "Create" to upload the image to the system.

Then go back to the "Organization management -> Update" section and select the logo from the collection.

Select image in the collection as a logo

Select image in the collection as a logo

The result after updating all fields

Organization information

Organization information

3. General System Configuration

This includes configuring the following information:

Detailed information is available in the system administration section: System Administration

4. Survey Flow Configuration

See how to organize data and set up the survey flow here: System Administration

5. Device Group Configuration

Refer to the device group management section: System Administration

6. Device Configuration

Refer to the device management section: System Administration

Installing Applications

Installing Management Application

The Hearme CXM application is a customer experience management app designed to help you manage reports, reviews, and feedback collected from customers through various data collection channels such as kiosks, websites, and emails. It allows you to configure the system and receive alerts in case of poor customer reviews.

hearme applicaion

Instead of managing it through the website htts://hearme.vn, you can use the Hearme - CXM app on your phone for greater mobility and flexibility, ensuring you can access reports wherever and whenever you need.

The Hearme - CXM app is available for both iOS and Android.

Download the Hearme Management App:

After installation, you can log in to the app using one of two methods:

  1. Using the username and password from the new account registration.
  2. Using the QR code generated on the management app via the website.

Go to the administration system: https://hearme.vn/zeus/, access the user section -> QR code generation feature:

QR code generator

The screen will display a QR code that you can scan using the Hearme app to log in:

QR code

Installing Hearme Station App

For kiosk channels or mobile devices (phones, tablets), businesses need to install the Hearme Station app to collect customer feedback.

hearme station application

The Hearme Station app is responsible for running the surveys that you have configured on the system, collecting customer responses, and sending them to the administration system.

Download app hearme Station

Running Surveys on Kiosks

Tracking Reports

You can log in to the website hearme.vn or the Hearme - CXM app to monitor feedback data and analytical reports on the administration system

Notification Messages

When logging into the system, administrators can see important messages sent to users at the icon on the header.

Notification Messages

There are two types of messages:

Clicking on the message icon on the header and selecting "Show All" will take you to a page listing all messages sent to users.

Message list

Clicking on each message will open a window displaying the detailed content of the message, and you can also delete the message if you no longer need to keep it.

Alert Messages

Alert Messages for bad feedback

Notification Messages

Notification Messageso

Payment

Software Operation Fee:

The software operation fee can be referred to on the Service Pricing

Equipment Quotation:

Visit the Hearme Store to view equipment samples and quotations. hearme store http://shop.hearme.vn

Payment Methods

The system's operating fees can be settled through cash or bank transfer.

By VND:

By USD:

System Integration

The Hearme solution provides various tools to help businesses integrate Hearme with their business management systems to establish fully automated customer feedback processing workflows.

These integration tools include:

For deployment details on integration, refer to the programming documentation available here: Hearme for Developers APIs

Support

For any support requests, feel free to contact Hearme through the following channels: