FROM STRATEGY,
PROCESS TO MONITORING SERVICES
Good process and suitable technology solution
create superior Customer Experience
IMPLEMENT CUSTOMER EXPERIENCE
WITH EXPERT TEAM
WITH EXPERT TEAM
We provide services throughout the Customer experience implementation process
01
03
CUSTOMER EXPERIENCE STRATEGY CONSULTING SERVICES
CONSULTING ON TEAM BUILDING AND CUSTOMER EXPERIENCE MANAGEMENT IMPLEMENTATION PROCESS
CONSULTING ON TECHNOLOGY SOLUTION SELECTION
ACCOMPANYING CUSTOMER EXPERIENCE MANAGEMENT IMPLEMENTATION
02
04
01
BUILD CUSTOMER EXPERIENCE STRATEGY
02
BUILD PROCESS
03
CHOOSE AND IMPLEMENT TECHNOLOGY SOLUTION FOR CUSTOMER EXPERIENCE MANAGEMENT
04
IMPLEMENT CUSTOMER EXPERIENCE MARNAGEMENT
Customer experience strategy consulting
Goal:
DEFINE GOALS, SCOPE, AND IMPLEMENTATION SCHEDULE
Action:
(1) Discuss with leaders to understand the overall strategic direction of the project.
(2) Discuss the goals and scope of the project.
(3) Establish the project team.
(4) Training, seminars, equip knowledge about Customer experience and customer satisfaction measurement.
(5) Assign tasks and schedule the project.
Result:
(1) The project team is equipped with knowledge about CX measurement, understanding the company's goals and directions for upcoming projects.
(2) Project implementation schedule and plan.
(3) Establish a customer experience measurement project team.
Consulting on suitable Customer experience Measurement Process
Goal:
BUILD SHORT-TERM AND LONG-TERM CUSTOMER EXPERIENCE MANAGEMENT PROCESSES
Action:
(1) Survey the current situation.
(2) Work with the project team to build customer journeys and customer experience design processes.
(3) Build a measurement plan.
(4) Build a plan and select technology solutions.
Result:
(1) Long-term CX measurement and management plan.
(2) Detailed plan for each short-term phase.
(3) Short-term data processing (service control) and long-term (Measurement, analysis, and improvement) processes.
(4) Technology solution plan and implementation schedule.
Accompanying Enterprises in Customer Experience Management
Goal:
EXECUTE CUSTOMER EXPERIENCE MANAGEMENT IMPLEMENTATION ACCORDING TO PLAN
Action:
(1) Execute measurement and data processing.
(2) Analyze and synthesize data, provide reports, and advise businesses on decision making.
Result:
Measurement results
EXCELLENT CONSULTING
TEAM
Experienced team, having participated in Customer Experience management at large corporations
Ms. Luu Xuan Quy
10 years of senior management experience, customer service and customer experience expert, senior lecturer.
Ms. Le Hoang Nga
8 years of experience in customer experience design at financial and insurance corporations, holding Forrester's Building Customer Experience practice certificate and Luma's design thinking practice certificate
Mr. Han Thuy
5 years of experience in Customer Experience in the finance and banking sector.
Contact Info
For more details, please contact us
at the following information:
at the following information:
HEARME LIMITED COMPANY
| Savina Building, Floor 3, No. 1 Dinh Le, Hoan Kiem, Hanoi | |
| contact@hearme.vn | |
| +84 912 083 463 | |
| +84 24 6663 5539 |
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