EASY CUSTOMER EXPERIENCE
How the system works
1. Collect feedback and store data centrally
2. Real-time data analysis, send alerts for bad ratings
3. Management makes short-term and long-term actionable decisions
Apply international standards for customer experience measurement
Measure customer experience metrics according to international standards: NPS, CSAT, CES 2.0
FLX metric allows flexible configuration of rating levels
Multi channels
Measure customer experience across multiple channels at every touchpoint on the customer journey: Kiosk, Web, Email, Mobile, QrCode
Allow integration into business web or mobile applications
Ability to identify customers across the entire journey
Customer experience measurement Kiosk
Kiosk used to measure Customer experience at service points
Beautiful, luxurious design, outstanding quality
Synchronized equipment for quick and convenient deployment. Businesses just focus on management.
Buy kiosk at hearme shop
Survey application on mobile devices
Customer survey app running on: Android, iOS, Amazon
Run on tablets, phones
After startup, the app can work Offline; synchronize data when connected to the Internet
Control the app from the management system
Build-in module allows to present media such as image collection, video in kiosk
Download hearme station app
Administration system
Leaders and managers can use web or mobile apps to manage the system
Download hearme app
Manage anytime, anywhere: receive warning messages; view data analytics reports
Flexible survey configuration from 11 different survey types
Management app running on mobile devices with Android or iOS
Role-based access control and data routing for different job positions
SYSTEM FEATURES
Hearme is a comprehensive solution to manage Customer experience in entire Customer journey
Flexibly create any satisfaction survey from 11 different question types, with skip logic based on customer ratings
Personalize brand identity on the survey screen
Send alerts for bad ratings
Create real-time reports
Data routing and access control system for large-scale deployment
Easily integrate with other enterprise management systems via APIs, SDK
BUSINESS APPLICATION
Suitable for many business sectors and different funtional team
Suitable for many business sectors and different funtional team
BY BUSINESS SECTORS
Retail – supermarket
B2B
Hospital - Clinics
Hotel, resort
Government
Restaurants, Cafeshops
Spa & Salon
Bank and financial sector
BY FUNCTIONAL TEAM
Manufacturing industry (factories)
Market Research Department
Customer Experience Management
Customer service
Human resource
Contact Info
For more details, please contact us at the following information:
HEARME LIMITED COMPANY
| Savina Building, Floor 3, No. 1 Dinh Le, Hoan Kiem, Hanoi | |
| contact@hearme.vn | |
| +84 912 083 463 | |
| +84 24 6663 5539 |
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